Frequently Asked Questions
1. How do I place an order?
Simply add your chosen items to your cart and proceed to checkout. Once payment is confirmed, you’ll receive an order confirmation email from Blackthorn Market.
2. What payment methods do you accept?
We accept all major credit and debit cards, Apple Pay, Google Pay, and Shop Pay for a fast, secure checkout experience.
3. Can I change or cancel my order after placing it?
Orders are processed quickly, but if you need to make a change, contact us at support@blackthornmarket.com as soon as possible. We’ll do our best to assist before your order ships.
4. Do you offer gift cards or discount codes?
Gift cards are coming soon. Promotional codes, when available, will be announced via our newsletter and social channels.
5. I didn’t receive an order confirmation — what should I do?
Please check your spam or promotions folder. If it’s not there, contact us at support@blackthornmarket.com with your name and payment email.
6. Where do you ship?
Blackthorn Market currently ships within the United States.
7. How long will it take to receive my order?
Order are processed in 1-3 business days and you will receive a confirmation email.
Delivery times vary by product, however, orders arrive within 8–15 business days. You’ll receive tracking information once your order ships.
Delivery estimates are not guaranteed and may vary due to carrier performance, weather conditions and customs inspections procedures.
8. How much does shipping cost?
Shipping costs are calculated at checkout based on your location and the item’s weight. We occasionally offer free shipping promotions on select order amounts.
Our current shipping rates are as follows:
- Orders $0.01 – $60.00: $4.99 shipping
- Orders $60.01 – $149.99: $7.99 shipping
- Orders $150.00 and above: Free shipping
9. How can I track my order?
Once your order ships, a tracking link will be sent via email so you can follow your delivery’s progress. Track your order at anytime here.
10. My tracking says “delivered,” but I haven’t received my package.
Check with neighbors, building staff, or your local post office. If it’s still missing after 48 hours, reach out to us so we can investigate further.
11. What is your return policy?
We accept returns within 14 days of delivery for items in new, unused condition with original packaging. You can read our return policy here.
12. How do I start a return or exchange?
Contact support@blackthornmarket.com with your order number and reason for return. We’ll guide you through the next steps.
13. How should I care for my clothing?
- Merino Wool: Hand wash or dry clean only. Lay flat to dry.
- Cashmere: Dry clean or hand wash in cold water with mild detergent. Avoid wringing.
- Linen: Machine wash cold, tumble dry low or hang dry.
14. How do I clean and maintain my décor products?
For lamps, levitating displays, or incense holders, use a soft, dry cloth to clean. Avoid harsh chemicals or water exposure on electrical components.
15. How can I contact customer support?
You can reach us anytime at support@blackthornmarket.com — our team responds within 24 hours.
16. Do you offer live chat or phone support?
Currently, we offer email and phone support, ensuring that each inquiry receives careful and documented attention.